Christmas posting information


My last posting day before Christmas will be on Tuesday 22nd December. All orders of in stock products need to be placed by midday on Monday 21st December to be posted on the 22nd. Order of made to order items need to be placed by midday on Monday 7th December to be posted by Tuesday 22nd December.

This does not guarantee Christmas delivery as unfortunately there have been ongoing delays internationally and Covid-19 has made estimated delivery time frames unpredictable.

I recommend ordering sooner rather than later this year and upgrading postage at the checkout to Next Day delivery aim for UK orders and Tracked International for orders outside the UK as these tend to be faster post services.

I will be taking some time off over Christmas so all made to order items will not be started until 4th January. Please bear in mind that if you order a made to order item on 22nd December, this means it will not be due to post until 19th January.

Covid-19 announcement
 

All orders will continue to be posted and are usually dispatched within 2-5 working days. I work from home and drop my post to the Post Office with no contact needed and will continue to send orders unless the Post Office closes or I need to fully isolate. If anything changes I will update this announcement.


Please be aware that post services worldwide may be experiencing delays due to Covid-19 and some express services may not be available.

Why do you use a silk spandex mix?

The 5% spandex in the silk holds the fabric weave together better creating a stronger, more durable fabric. A little extra stretch also helps our products like our headbands fit better.

 

​How should I care for my silk?

We recommend you either dry clean or very gently hand wash in cool water. Silk should be kept out of direct sunlight when stored and kept away from water other than to wash your items.

What are your delivery costs?

Free UK shipping on orders over £100

Free worldwide shipping on orders over £175

Shipping is calculated by weight at the checkout and you will be able to see all costs before making any payment.

 

Shipping costs start from

​UK

Royal Mail First Class  - £1.60

Europe

Royal Mail International Standard Europe - £3.30

Royal Mail International Tracked Europe - £8.85
 

World Zone 1

Royal Mail International Standard  - £4.45

Royal Mail International Tracked - £12
 

World Zone 2

Royal Mail International Standard - £4.45

Royal Mail International Tracked - £12

 

 

​​You can check which world zone you are in here.

 

When will my order arrive?

Estimated shipping times

United Kingdom: 1-2 business days

North America: 1-4 weeks

Europe: 3-12 business days

Australia, New Zealand and Oceania: 2-6 weeks

Items are usually posted within 2-5 working days unless made to order as noted on individual products. As we are based in the UK, all goods are shipped from the United Kingdom and therefore orders made from countries outside of the U.K and E.U may be subject to further duties and import costs. Mille Saisons is not liable for the costs and they must be covered by the customer.

Shipping estimates for abroad are based on time frames given by Royal Mail and on your package entering your country. Please be aware that parcels may take longer to be processed through customs.


Please be aware that shipping estimates are estimates only and if you require faster shipping, please get in contact for a courier quote.

Items are not considered lost by the mail service until 10 working days after the estimated arrival date within the UK, after 25 working days for European orders and 32 working days for the rest of the world.

If you need an item faster, we are always happy to organise a faster courier service. Please email jo@millesaisons.co.uk for a courier quote.

How can I return my order?

Please read our returns policy here.

Do you accept custom orders?

Yes! As everything is manufactured in house, we can alter our accessories to completely suit you or even come up with something bespoke. Please email jo@millesaisons.co.uk for more information.

What colours do you keep in stock?

You can see our colour chart below

While we work to ensure that the colours shown are accurate, due to variances in computer monitors please be aware that the colours may vary. Silk batches may also vary slightly in colour.

I am always happy to send out fabric colour swatches for the cost of the stamp, just send me a message.

 

How is my order packaged?

 

Your order will come wrapped in tissue paper or gift boxed if mentioned in the description.

Outer packaging is usually paper or cardboard and any bubble wrap used is reused from local shops.

Gift note and gift wrapping options are now available here.

 

 

Discount codes

Discount codes are not valid on sale items, custom orders, introductory prices, face masks or sets with a value saving already applied. Mailing list subscription discount code can only be used once per person and discounts cannot be applied after an order has been placed.

Where do you manufacture?

All of our silk accessories are made here in the UK in our studio.

Where do you source your fabrics?

All of our plain silks come from one supplier in China who pay their workers a better wage for their skilled work. Our plain silk is dyed with AZO free dye and the fabric is OEKO-TEX certified. 

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Silk Accessories made in West Sussex, UK

info@millesaisons.co.uk

© 2020 Mille Saisons