Returns and exchanges

 

We hope you love your items. However, if you wish, you may return your item to us. Please let us know within 14 days of delivery if you would like a refund. You then have another 14 days to return the item to us in perfect, unworn condition including all packaging for a refund or exchange. If you wish to return or exchange an item, please email jo@millesaisons.co.uk. We will then authorise your return. The original postage cost to send your order to you will be refunded (for shipping upgrades, the cost of standard shipping will be refunded).

Unfortunately we are unable to offer refunds or exchanges on custom orders. If you have any queries about custom orders, please email jo@millesaisons.co.uk.

You also have the right to cancel an order within 14 days of ordering as per the Consumer Contracts Regulations. If your order has already shipped then you will need to return it for a refund. Please note that your order may have already shipped as dispatches can take 24 hours to be processed.

 

You can exchange any item for a different size or colour or for a replacement product. You will need to pay for the exchange postage and the difference for a more expensive item and we will refund the difference if it is cheaper. Email jo@millesaisons.co.uk to organise an exchange.

 

The item is your responsibility until it reaches us. Mille Saisons will only refund the return postage costs for damaged items. Goods are faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

 

We recommend you send your item back using a recorded delivery service as Mille Saisons cannot offer refunds for items that do not reach us. Please also mark returns from outside of the UK on the package as a returned item as customs charges incurred from failure to do this will be deducted from the refund value.

 

Please send returns with a note of your order number inside to

Mille Saisons

9 Fern Place

2 Alice Court

Burgess Hill

West Sussex

RH15 9ET

Refunds and exchanges will be processed within 14 days.

You may use the following as a form of cancellation in an email to jo@millesaisons.co.uk

Hello,
I would like to cancel my order number XXXXX and will return the order for a refund within 14 days.

Thank you

 

 

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Silk Accessories made in West Sussex, UK

info@millesaisons.co.uk

© 2020 Mille Saisons