Returns and exchanges
We hope you love your items. However, if you wish, you may return your item to us. Please let us know within 14 days of delivery if you would like a refund. You then have another 14 days to return the item to us in perfect, unworn condition including any gift packaging for a refund or exchange. If you wish to return or exchange an item, please email jo@millesaisons.co.uk. We will then authorise your return. The original postage cost to send your order to you will be refunded (for shipping upgrades, the cost of standard shipping will be refunded).
Unfortunately we are unable to offer refunds, exchanges or cancellations on personalised or custom orders unless in the rare circumstance where the error is Mille Saisons' responsibility (while these instances are very unusual, I am only human! In these cases I will always refund or remake your order completely to make it right) or there is a fault or damage during transit. Please note that it is your responsibility to check the measurements to ensure custom orders will work for you as orders made to the size specified are not eligible for change of mind returns. If you have any queries about custom orders, please email jo@millesaisons.co.uk.
You also have the right to cancel an order within 14 days of ordering as per the Consumer Contracts Regulations. If your order has already shipped then you will need to return it for a refund. Please note that your order may have already shipped as dispatches can take 24 hours to be processed.
You can exchange any item for a different size or colour or for a replacement product. You will need to pay for the exchange postage and the difference for a more expensive item and we will refund the difference if it is cheaper. Email jo@millesaisons.co.uk to organise an exchange.
Returned items are your responsibility until they have arrived back and must be returned in the same condition as they arrived. Mille Saisons will only refund the return postage costs for damaged items. Goods are considered damaged only if they are received damaged; items that are damaged as a result of normal wear and tear are not considered to be faulty. Goods not returned in the condition in which they were sent out may be subject to deductions or may no longer be eligible for a refund. While rare, when a return arrives back to Mille Saisons marked or damaged, I am happy to resend it your return back to you. You will need to cover the return postage in this case.
Orders including a free gift will need to be returned with the free gift. Partially returned orders with a discount for ordering over a certain value will have the refund calculated according to the discount and threshold. For example, if part of a £120 order with a 20% off discount for orders over £100 is returned and the value of the order has now dropped under the £100 threshold, then the 20% discount will no longer be included and your refund will be calculated to include this.
Orders including a free gift will need to be returned with the free gift. Partially returned orders with a discount for ordering over a certain value will have the refund calculated according to the discount and threshold. For example, if part of a £120 order with a 20% off discount for orders over £100 is returned and the value of the order has now dropped under the £100 threshold, then the 20% discount will no longer be included and your refund will be calculated to include this.
We recommend you send your item back using a recorded delivery service as Mille Saisons cannot offer refunds for items that do not reach us. Please also mark returns from outside of the UK on the package as a returned item as customs charges incurred from failure to do this will be deducted from the refund value.
Please send returns with a note of your order number inside to
Mille Saisons
9 Fern Place
2 Alice Court
Burgess Hill
West Sussex
RH15 9ET
Refunds and exchanges will be processed within 14 days after they are received back.
In the unlikely event that you receive a faulty product or a fault develops, please email jo@millesaisons.co.uk so that we can sort this out for you. In the event that you need to return a faulty item, we will cover the return postage costs or organise a replacement.
You may use the following as a form of cancellation in an email to jo@millesaisons.co.uk
Hello,
I would like to cancel my order number XXXXX and will return the order for a refund within 14 days.
Thank you
These return policies also apply to all sample sales organised through Instagram and Paypal.