Returns and exchanges
We hope you love your items. However, if you wish, you may return your item to us. Please let us know within 14 days of delivery if you would like a refund. You then have another 14 days to return the item to us in perfect, unworn condition for a refund or exchange. If you wish to return or exchange an item, please email us at email@example.com. We will then authorise your return. Unfortunately, custom orders are not eligible for returns or exchanges.
You can exchange any item for a different size or colour or for a replacement product. You will need to pay the difference for a more expensive item and we will refund the difference if it is cheaper. Email us at firstname.lastname@example.org to organise an exchange.
The item is your responsibility until it reaches us. If the item is damaged, we will also refund you for the return postage we have checked the items and are provided with a postage receipt. Goods are faulty only if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. We recommend you send your item back using a recorded delivery service as Mille Saisons cannot offer refunds for items that do not reach us. Please also mark returns from outside of the UK on the package as a returned item as customs charges incurred from failure to do this will be deducted from the refund value.